My son and I love this product, skin feels fab afterwards. However, I've taken one star off as now on a second replacement tube and this one has also got blocked and I can't get the product out, again. You can heat it up, squish it, get a whole bunch of oil out but still no proper product to use. I've taken a second star off as BalanceMe know about this problem but haven't addressed it yet by either altering the formulation or repackaging in a different more suitable container. I've decanted this into a different container now although this may not be the most hygenic option. I do really like Balance Me products but they should make changes swiftly when a problem occurs....

A really lovely product that cleans skin very well. However as other reviewers have said, vey difficult to get out of the tube even with warming. I was avoiding use when time was short but problem solved by cutting open the tube and decanting into a sealed tub - so much quicker :)

Hi You invited me to review your products from a recent purchase. I would love to but they have not arrived yet. I have been managing them through customs and having to pay 42 euros administration charges on top of the 19 euros tax . I have no problem paying the tax put the 42 euros is a joke. Please consider a duty paid service like other uk brands (Wyse, Sweatybetty, Ceffin to name a few) . Kind regards Louise

For me BM Cleansing Balm is the best on the market, it ticks all the boxes for my dry skin! Great for massaging the skin leaving it feeling clean, invigorated and comfortable. I have read a few negative comments about how difficult some have found to get it out of the tube that is easily overcome by placing the tube on the radiator! I certainly wouldn’t knock any stars off because of this, it’s great product!!

Wonderful cleanser! I use it at night to get every bit of makeup and general grime from the day off my face. Leaves my face feeling fresh, clean and polished.

I love this cleansing balm I use it on an evening and it removes every bit of make up. It also leaves my face feeling fresh, although sometimes its a bit hard to get out of the tube if you warm it in warm water beforehand its fine.

I love this product really suits my sensitive,redness prone skin but the packaging needs to change as it is so difficult to get out the tube. I warm it , I squeeze it , and still the smallest amount comes out - I have no time in the morning to do this. For the product I would give 5 stars for the ease of use nothing.

I love all of Balance Me products but have so struggled with this one. Despite returning one tube, and with the new one warming it for 5 mins still cannot consistently get the stuff out. So frustrating first thing in am or last thing at night!

This is a lovely product and took me a while to get use to. The smell is amazing and reminds me of lemon sherbet. It goes on easily and when mixed with water dissolves the small grains. Once you have taken this off with a cloth your face is left clean and brighter.

I really love this cleanser, the smell as with all balance me products is lovely and this leaves your skin feeling so so clean but also dewy complexion. Great product!