These terms and conditions apply to the use of the Balance Me Website. By accessing this Website you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this Website. If you have any questions, please contact customer services on customercare@balanceme.com

 

Vitamin C 1st Birthday Offer September 2022

Purchase a full size Vitamin C Brightening Eye Serum 15ml size and receive a free travel size Vitamin C Brightening Eye Serum 5ml size

No offer code required. Offer only valid with qualifying product added to basket.

Offers can not be added retrospectively once an order has been placed and order confirmation received via email.

Offer ends Sunday 25th September 2022 23.59pm BST

 

Routine of the Month Promotion September 2022

Purchase all 3 items from our September Routine of the Month and receive a 20% off discount.

All 3 items must be purchased in the same transaction to receive the discount. The 3 specific items are: Pure Skin Face Wash 125ml, Tri-Molecular Hyaluronic Serum 30ml and Collagen Boost Moisturiser 50ml.

No offer code required. Offers can not be added retrospectively once an order has been placed and order confirmation received via email.

Offer ends Friday 30th September 8am BST

Direct Mail Offer July 2022 

Use offer code TRYBALANCEME to receive £10 off the basket value of the order when you purchase one product or more on www.balanceme.com website.

Correct offer code format to be entered at checkout to receive the promotion reward. Offer code can not be used in conjunction with any other offers. Offer codes can not be added retrospectively once an order has been placed and order confirmation received via email.

Offer code excludes travel size and sale items.

Offer ends Wednesday 31st August 2022 23.59pm GMT.


Definitions

Balance Me refers to Balance Me Limited whose registered office is situated at Balance Me, 1st Floor, 48 Chancery Lane, London WC2A 1JE and Company Registration number is: 05417929.
Buyer refers to you the customer placing an order.
Conditions means the terms and conditions set out in this document.
Delivery means the delivery of any goods.
Goods means the articles supplied and displayed for sale on the website.
Website refers to the website located at https://www.balanceme.com or any subsequent URL which may replace it.


Copyright

Material on this Website is protected by copyright which is owned by Balance Me. Users may view, print and download the contents for personal use only; the contents must not be used for commercial purposes or incorporated in any publication in any form.

The trade marks, logos, and service marks displayed on the website (collectively, the Trade Marks) are the registered and unregistered trademarks of Balance Me and are protected by UK and international trade mark laws.


General conditions applicable

All orders for Goods shall be subject to these Conditions. Any variation of these Conditions shall be inapplicable unless agreed in writing by Balance Me. You agree that all communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Payment

We must receive full cleared payment for an order before we despatch the Goods. You can pay using any major credit or debit card. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we won’t be liable for any delay or non-delivery.

All prices shown are inclusive of VAT at current rates and are exclusive of Delivery charges. The total cost of your order is the price of the Goods ordered and Delivery charges as set out in the Delivery Information section of our Website.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if there is a product or pricing error. We reserve the right to reject any offer to purchase by you at any time. No contract will be formed unless and until Balance Me accepts the Buyers order. Acceptance will be deemed to have occurred when Balance Me sends a confirmatory email to the Buyer, or if earlier, Balance Me dispatches the Goods.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. Our cancellation and return procedures are set out below.


Quantity and description of services and goods

We endeavour to keep our Website as up to date as possible, however descriptions of Goods and prices appearing on this Website at a particular time may not always reflect the position exactly at the moment you place your order.


Delivery of goods

We aim to dispatch all orders within 48 hours of receipt of placing an order. Parcels should then reach you within 2-3 working days of leaving our warehouse. This is subject to seasonal variation and indicative only. We cannot accept any liability whatsoever for delayed Delivery caused by any third party. We specify the method and address for Delivery when you make your order. Risk of damage or loss of the Goods passes to you on Delivery. If you do require any information regarding your order(s) please read our Delivery information page of our Website. This also details how you can contact us with queries. We do not send products via this site to Denmark, please contact us if you would like our local contact in this country.


Cancellation and Returns

Cancellation If you are a consumer, for most products bought online you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts Regulations 2013.  This right to cancel applies to all consumers who purchase Goods on our Website so long as they notify us within 14 days of placing the order at: customercare@balanceme.com stating the date of the order and the wish to cancel the order.

Returns We will issue refunds or exchanges as long as you notify us with your request by email within seven (7) working days of Delivery. We will refund or exchange as long as we are satisfied that tamper seals remain in place and the Goods are in a re-sellable condition. Unfortunately we cannot refund any postage costs incurred. If we choose to send you replacement Goods in exchange before you have returned the original Goods you must return the original Goods within 30 days of receiving the replacement Goods. If you fail to do so we reserve the right to charge the price of the replacement Goods to the payment card used for the original order. Please email customercare@balanceme.com and we will issue you with a returns reference number and give you instructions on how to return your Goods. (Your statutory rights are not affected)

In the unlikely event that you dislike or experience a reaction to one of our products, please contact customer services (details below).

Refunds If your order is shipped to the wrong address or you receive it damaged or defective, we’ll give you a full refund or replacement. You must notify us of this within 7 days of delivery by email to customercare@balanceme.com, quoting your invoice number and describing the damage involved. We will issue you with a returns reference number and give you instructions on how to return your goods.


Losses

Balance Me will be responsible for any losses you suffer as a result of us breaching these Conditions if the losses were reasonably foreseeable to both you and us when you commenced using the Website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the Website or when a contract for the sale of goods by us to you was formed. Balance Me does not limit in any way its liability by law for death or personal injury caused from its own negligence or breach of duty.


Export restrictions

Currently we do not deliver our Goods to Denmark.


Security

Credit card details are transferred to our mail order department in an encrypted format and payments are processed through a normal PDQ system. We do not store account numbers and your encrypted web site order is held for only a limited period.

We will only retain your personal details, (full name, address, email, telephone number) if you indicate your desire to be included in our database. We will not share your information with any outside parties without your full consent.

All financial transactions take place inside an SSL security system. By looking in the security dialogue in your browser you can inspect the identity of the security certificate owner and be certain that you are trading with Balance Me.

VAT No.867404406


Balance Me Offers and Promotions

  • Additional terms and conditions will apply to each of our offers and promotions. These additional terms and conditions will be provided to you with the details of the relevant offer or promotion  Where there is a conflict between any additional terms and conditions and the Membership Terms, the additional terms and conditions shall prevail.
  • Balance Me may offer benefits to a customer subject to meeting requirements such as minimum purchase amount.
  • Balance Me offers and promotions may apply only to certain products and/or categories.
  • Balance Me offers and promotions may apply only to certain customers.
  • Balance Me offers and promotions may have a limited number of uses per customer.
  • Balance Me offers and promotions may not apply in conjunction with other promotions, including Loyalty Club benefits.
  • Balance Me offers and promotions may be disabled from time to time when other promotions are running.
  • Balance Me offers and promotions may have an expiry date.

 

Balance Me Gift With Purchase

Every month we gift a luxury travel size product with every order placed online. No code is needed, the product will be automatically added to your basket.
While stocks last.
Should the advertised free gift be out of stock, we will send an alternative.
We cannot refund or exchange the free gift.


Balance Me Welcome Offer

The welcome offer can only be used on full price items, and cannot be used in conjunction with any other offer.
Only valid for new customers.


Balance Me E-Gift Vouchers

Our electronic e- gift vouchers are redeemable by customers online at balanceme.com in the following currencies, British pounds, US dollars and Euros.
E-Gift vouchers cannot be returned or exchanged for cash except where required by law.
We cannot replace or refund if lost or stolen.


Balance Me Loyalty Club

  • The Balance Me Loyalty Club is a Club through which we choose to reward our loyal customers
  • Membership of the Balance Me Loyalty Club remains for the length of time that you place orders through balanceme.com. The Balance Me Loyalty Club points are based on your spend on balanceme.com within a 12 month period from the date you become a Balance Me Loyalty Club Member, and every consecutive 12 month period thereafter. These Terms are subject to change and we reserve the right to change or withdraw any benefits of the Balance Me Loyalty Club membership or suspend or terminate the club at any time at our sole discretion and for any reason. Balance Me Loyalty Club members will be deemed to have accepted the updated Terms when they log in to their Balance Me account, and/or make a purchase from the Website. We encourage you to review these Terms and Conditions periodically
  • Additional terms and conditions may apply to some or all of the benefits provided through the Balance Me Loyalty Club. These additional terms and conditions will be provided to you with the details of the relevant benefit. Where there is a conflict between any additional terms and conditions and these Membership Terms, the additional terms and conditions shall prevail
  • If we have offered to provide a benefit to you and are subsequently unable to do so, we shall endeavour to substitute (but have no obligation to provide) another benefit of the same or greater value (as determined by us in our absolute discretion)
  • You may terminate your Balance Me Loyalty Club membership at any time by contacting us at customercare@balanceme.com or by calling our Customer Care Team on 020 7593 1070
  • Without prejudice to our right to withdraw your membership of the Balance Me Loyalty Club at any time, we shall be entitled to terminate your membership immediately by notice to you if you breach these Membership Terms, any of the additional terms and conditions referred to in paragraph 4 above or any of the terms and conditions applying to your Balance Me Loyalty Club membership. We shall also be entitled to terminate your membership immediately by notice to you if you are found to have acted dishonesty or fraudulently in relation to any purchases made by you through balanceme.com or in relation to your Balance Me Loyalty Club membership. Notice of termination of membership will be sent to the email address associated with your membership account
  • These Membership Terms and any document expressly referred to in them represent the entire agreement between us in relation to your membership of the Balance Me Loyalty Club and supersedes any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written between us prior to your becoming a member of the Balance Me Loyalty Club except as expressly stated in these Membership Terms or any document expressly referred to in them
  • If you live outside the UK you will still earn points for all your orders placed. You will earn 1 point for every US dollar and 1 point for every Euro spent. Once you reach 100 points you will be able to convert these points to store credit and use against a future order. To do please, please contact us on the customer care line or drop us an email at customercare@balanceme.com and we can process your store credit for you manually against an order 
  • We would love to hear any feedback or comments regarding our Loyalty Club. If you wish to contact us about you may email us at customercare@balanceme.com or you can call our Call our Customer Care Team on
  • All the Balance Me Loyalty Club members must have a valid email address. Members can update their personal details online at www.balanceme.com in their account 

Earning and Redeeming Loyalty Club Points

  • For every £1 you spend on merchandise on balanceme.com, you receive one point in Balance Me Beginner status. In Balance Me Buff status you receive 2 points and in Balance Me Boss status you receive 3 points for every £1 spent. Once you reach 100 points the points can be converted to store credit via the Loyalty Club portal or at checkout when placing an order. Please see your personal Loyalty Club portal for your current redemption options
  • Points are awarded in increments of 10 for example 100 points equate to £10.00 and 110 points equates to £11.00 and so on
  • If any item for which you earned points is returned, the points earned in connection with that purchase will be deducted from your account. Points are non-transferable, may not be redeemed for cash and cannot be exchanged, sold or returned. Points are not valid with other offers

Reward Tiers - Balance Me Beginner, Buff and Boss 

  • Balance Me Beginner (£0-£150 per year)
    Balance Me Beginner members who spend a combined minimum of £150 on merchandise net of promotions and discounts on balanceme.com in any 12-month period will earn Beginner status. Beginner status is valid for the 12-month period following the date of qualification, and annual requalification is required. Loyalty Club members in Beginner tier will earn 1 point for every £1 spent on balanceme.com
  • Balance Me Buff (£150-£500 per year)
    Balance Me Buff members who spend a combined minimum of £150-£500 on merchandise net of promotions and discounts on balanceme.com in any 12-month period will earn Buff status. Buff status is valid for the 12-month period following the date of qualification, and annual requalification is required. Loyalty Club members in Buff tier will earn 2 points for every £1 spent on balanceme.com
  • Balance Me Boss (£500+)
    Balance Me Boss members who spend a combined minimum of £500+ on merchandise net of promotions and discounts on balanceme.com in any 12-month period will earn Boss status. Boss status is valid for the 12-month period following the date of qualification, and annual requalification is required. Loyalty Club members in Boss tier will earn 3 points for every £1 spent on balanceme.com 

Customers can view their points balance on www.balanceme.com in the header by the account icon. You can also view the points in the Loyalty Club portal accessible from the homepage. You must be logged into your account to view your points balance. 

Rewards terms 

  1. Customers are rewarded points when their order status is ‘Shipped’ 
  2. Points are cancelled when the order status is updated to ‘Cancelled’
  3. Customers are awarded points based on their order subtotal, excluding the following:-
    • Coupons codes
    • Promotional discounts
    • Store credit and E gift vouchers
    • Shipping

Ways to earn

  1. Place order:
    • Balance Me Beginner (£0 to £150 p/year) - £1 = 1 point, Earn 100 points = £10 store credit
    • Balance Me Buff (£150 to £500 p/year) - £1 = 2 points, Earn 100 points = £10 store credit
    • Balance Me Boss (£500+ p/year) - £1 = 3 points, Earn 100 points = £10 store credit PLUS additional benefits
  2. Sign up to the club - 10 points
  3. Provide your Birthday - 50 points - restricted to 1 per year
  4. Instagram follow - 5 points - restricted to 1 per customer
  5. Facebook like - 5 points - restricted to 1 per customer
  6. Facebook share - 10 points - restricted to 1 per 30 days
  7. Successfully refer a friend to the club - 100 points

Ways to redeem 

1. Store Credit
a) Customers must earn at least 100 points before converting to store credit to use against future orders
b) Points can be converted to store credit in increments of 10 – for example 150 points equates to £15.00 of store credit.

2. Points Expiry
a) Points expire after one year (365 days)
b) You will receive a warning email 30 days and then again at 3 days before your points expire.
 

 Balance Me Subscription Service Terms and Conditions

The following full-size products are included on a subscription service with a 10% discount of the retail price: -

  • Vitamin C Repair Serum
  • Bakuchiol Smoothing Serum
  • Collagen Boost Moisturiser
  • Congested Skin Serum
  • Wonder Eye Cream
  • Pure Skin Face Wash

The following full-size products are included on a subscription service with a 20% discount of the retail price: -

  • Day + Night (Vitamin C Repair Serum & Bakuchiol Smoothing Serum)
  • Glow + Go (Vitamin C Repair Serum & Vitamin C brightening eye serum)
  • Hydrate + Glow (Vitamin C Repair Serum & Collagen boost moisturiser)

 

*Products included in our subscription service are subject to change

When you register for a subscription to receive Balance Me products on a continuing basis, you acknowledge and agree that Balance Me is authorised to charge you on the frequency of shipments that you most recently selected ( i,e every 1 month, 2 months or 3 months) for as long as your subscription continues and until you cancel it.

Checkout subscription terms​

By clicking "Place my order", you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order summary section of the checkout page until you cancel your subscription. You can cancel your subscription at any time.​Please contact us at customercare@balancme.com for assistance.

Email subscription terms

Balance Me provides a subscription service. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your subscription will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products until you cancel your subscription. Shipping fees may apply and could be recalculated for future orders based on changes in shipping fees. You may cancel your subscription at any time from the Subscriptions section of your account.​

Apple pay / Google Pay subscription terms​

By completing your checkout, you acknowledge that your subscription will automatically renew, and your credit card will be charged the subscription fees according to the Order summary until you cancel your subscription. You may cancel your subscription at any time.

Cancellation Policy

In order to cancel your subscription, please do so prior to your next billing date which is shown on your My account page.

Additional Details

  • Please refer to our Balance Me shipping information for subscription shipping terms. The same thresholds and delivery information applies for subscription orders.
  • Discount vouchers and codes cannot be used in conjunction with subscription orders unless you have received a specific subscription offer or code from Balance Me.