Please note our UK online orders will continue as normal even though we have mostly located our day-to-day business to our own homes.

As it currently stands, delivery to Europe and the rest of the world will continue, however you may experience delays in receiving your parcel. This is subject to change as we monitor the situation closely and we will keep you updated with any changes.

Customer Service

For all customer service and product queries please complete the online form below or email us at To get in touch via phone please call +44 (0)20 7593 1070 lines are open 9:30am - 4:30pm (Monday - Friday) excluding weekends and public holidays. 

Alternatively please contact us through direct message on Facebook or Instagram and we will respond within 48 hours. 

Our customer service department is available 9:30-4:30 (Monday - Friday) We aim to get back to you within 48 hours, excluding weekends and public holidays.

Stockists and Wholesale

For stockist and new wholesale account queries please contact 

Public Relations

For Public Relations enquiries please contact 

Our address

Balance Me
1 Playhouse Court
64 Southwark Bridge Road