The following products are currently included on a subscription service:

• - Vitamin C Repair Serum
• - Bakuchiol Smoothing Serum
• - Collagen Boost Moisturiser
• - Congested Skin Serum
• - Wonder Eye Cream
• - Pure Skin Face Wash

*Products included in our subscription service are subject to change

Next to the selected product you will see the option of ‘One time purchase’ or ‘Subscribe and save’. Tick the box for ‘subscribe and save’ and alter the frequency of how often you want to receive the product to suit you.

You can choose to receive your subscription order in the following frequencies – 1 month, 2 months or 3 months. This can be altered on the drop-down menu on the product page when you go to purchase.

No, you don’t need an account with Balance Me in order to set up a subscription order.

Yes, you can alter the frequency via your subscription confirmation email in ‘Manage subscription’. You will receive an email 3 days before your next charge date where you can edit your subscription.

Please contact us at customercare@balanceme.com prior to the order shipping and we can cancel it and process a refund manually for you – if it has already shipped, please contact us for our freepost address to send the products back once they have arrived with you.

You will be charged based on the timeframe that you have selected for your subscription order. You can view your subscription status in your account or via the ‘Manage subscription’ in your subscription confirmation email.

To edit your subscription please do so through your Balance Me account or via your subscription confirmation email.

You will be charged in full when your subscription renews.

Yes, you can edit and update individual products via your account or via your subscription confirmation email under ‘Manage subscription’.

You can ‘skip’ a subscription date and change the frequency via your Balance Me account or via your subscription confirmation email under ‘Manage subscription’.

You can change your payment method via the ‘Manage subscriptions’ link on your subscription confirmation email or via your Balance Me account.

Yes, you will receive a subscription confirmation email when you place the subscription order, you will then be notified once your order has shipped.

Yes, you will be notified by email if an item is out of stock or discontinued. You will not be charged if the item is no longer available.

Yes, you will be sent a reminder email 3 days before your card is charged for renewal. To ensure your reminder email is not missed, ensure that any emails coming from Balance Me are not flagged as junk/spam in your email provider.

Returns do not cancel the auto-delivery of your subscription. In order to cancel your auto-delivery for your subscription order, you will need to cancel your subscription via your Balance Me account in or via your subscription confirmation email under ‘Manage subscription’

We use Royal Mail to ship all orders destined for UK addresses. For overseas subscription orders you will be charged in GBP but your order will be shipped by one of our global shipping partners. Please contact
customercare@balanceme.com
if you need help with tracking

Yes, you will earn points on subscription orders but they can only be used on one time purchase products on balanceme.com