Terms and Conditions

CURRENT PROMOTION TERMS

PERFECT PARTNER EXTRA 10% OFF

To celebrate the launch of our new 'Radiance + Restore' perfect partner, for 48 hours there will be an extra 10% discount on top of the existing 15% across all Perfect Partners. The extra discount will be automatically applied at checkout, no code is required. No cash alternative to GWP. Subject to availability. Whilst stocks last. Balance Me reserves the right to remove or amend the offer at any time. 

7am 24th September - 11:59pm 26th September

SEPTEMBER DOUBLE POINTS

Double loyalty points automatically apply to orders placed between 07:00am 06/09/24 and 11:59pm 09/09/24. Complimentary gift with orders £60+ will be automatically added at checkout. If shopping in EUR or USD the threshold will be based on a daily conversion rate. Free gift is Niacinamide Complexion Booster 30ml and Pure Skin Face Wash 20ml. Loyalty points will be added to your account once your order is shopped but will remain pending until the 30 day return period is over. The points are then valid for redemption with a voucher code for 12 months. No cash alternative to GWP. Subject to availability. Whilst stocks last. Balance Me reserves the right to remove or amend the offer at any time. 

07:00am 06/09/24 and 11:59pm 09/09/24.    

UP TO 50% OFF BANK HOLIDAY SALE + FREE CLEANSER GWP 

*UK and Europe only. Strikethrough sale pricing is displayed across site for UK, discount will be applied at checkout for Europe. extend to Enjoy up to 50% off selected full-size products. Offer valid on collection page https://www.balanceme.com/collections/skin-saviours. You’ll also receive a complimentary gift with purchase when you spend £70+ on site. Free gift is Pure Skin Face Wash 250ml worth £30. Discount and offer codes including loyalty reward points cannot be used in conjunction. Loyalty points can be earned during this promotion but are not redeemable against sale purchases. No cash alternative. Subject to availability. Whilst stocks last. Balance Me reserves the right to remove or amend the offer at any time.  

Offer runs from 7am 22nd August 2024 – 11:59pm 29th August 2024  

*US only. Receive 20% off selected full-size products when you use the code AUGUST20 on-site. Offer valid on collection page https://www.balanceme.com/collections/skin-saviours-us. You’ll also receive a complimentary gift with purchase when you spend £70+ on site. Free gift is Pure Skin Face Wash 250ml worth $40. Discount and offer codes including loyalty reward points cannot be used in conjunction. Loyalty points can be earned during this promotion but are not redeemable against sale purchases. No cash alternative. Subject to availability. Whilst stocks last. Balance Me reserves the right to remove or amend the offer at any time.  

Offer runs from 7am 22nd August 2024 – 11:59pm 29th August 2024 

FREE GIFT WITH EVERY PURCHASE - CEASED

We will no longer be offering a free gift/sample product with every purchase made onsite. This decision is part of our efforts to reduce waste in line with our B Corp commitments. We appreciate your understanding as we continue to prioritise sustainability within our business practices.

Effective 13th August 2024

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This website is operated by balanceme.com. Throughout the site, the terms “we”, “us” and “our” refer to balanceme.com. balanceme.com offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – COPYRIGHT

Material on this Website is protected by copyright which is owned by Balance Me. Users may view, print and download the contents for personal use only; the contents must not be used for commercial purposes or incorporated in any publication in any form.

The trade marks, logos, and service marks displayed on the website (collectively, the Trade Marks) are the registered and unregistered trademarks of Balance Me and are protected by UK and international trade mark laws.

SECTION 4- PAYMENT

We must receive full cleared payment for an order before we despatch the Goods. You can pay using any major credit or debit card. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we won’t be liable for any delay or non-delivery.

All prices shown are inclusive of VAT at current rates and are exclusive of Delivery charges. The total cost of your order is the price of the Goods ordered and Delivery charges as set out in the Delivery Information section of our Website.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if there is a product or pricing error. We reserve the right to reject any offer to purchase by you at any time. No contract will be formed unless and until Balance Me accepts the Buyers order. Acceptance will be deemed to have occurred when Balance Me sends a confirmatory email to the Buyer, or if earlier, Balance Me dispatches the Goods.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. Our cancellation and return procedures are set out below.

SECTION 5- DELIVERY OF GOODS

We aim to dispatch all orders within 48 hours of receipt of placing an order. Parcels should then reach you within 2-3 working days of leaving our warehouse. This is subject to seasonal variation and indicative only. We cannot accept any liability whatsoever for delayed Delivery caused by any third party. We specify the method and address for Delivery when you make your order. Risk of damage or loss of the Goods passes to you on Delivery. If you do require any information regarding your order(s) please read our Delivery information page of our Website. This also details how you can contact us with queries. We do not send products via this site to Denmark, please contact us if you would like our local contact in this country.

SECTION 6 - CANCELLATION AND RETURNS

Cancellation If you are a consumer, for most products bought online you have a legal right to change your mind within 30 days and receive a refund under the Consumer Contracts Regulations 2013.  This right to cancel applies to all consumers who purchase Goods on our Website so long as they notify us within 30 days of placing the order at: customercare@balanceme.com stating the date of the order and the wish to cancel the order.

Returns We will issue refunds or exchanges as long as you notify us with your request by email within seven (30) working days of Delivery. We will refund or exchange as long as we are satisfied that tamper seals remain in place and the Goods are in a re-sellable condition. Unfortunately we cannot refund any postage costs incurred. If we choose to send you replacement Goods in exchange before you have returned the original Goods you must return the original Goods within 30 days of receiving the replacement Goods. If you fail to do so we reserve the right to charge the price of the replacement Goods to the payment card used for the original order. Please email customercare@balanceme.com and we will issue you with a returns reference number and give you instructions on how to return your Goods. (Your statutory rights are not affected)

In the unlikely event that you dislike or experience a reaction to one of our products, please contact customer services (details below).

Refunds If your order is shipped to the wrong address or you receive it damaged or defective, we’ll give you a full refund or replacement. You must notify us of this within 30 days of delivery by email to customercare@balanceme.com, quoting your invoice number and describing the damage involved. We will issue you with a returns reference number and give you instructions on how to return your goods.

SECTION 7- BALANCE ME OFFERS AND PROMOTIONS

SUMMER ESSENTIALS FREE GIFT WHEN YOU SPEND £55 

Receive two complimentary gifts when you spend £55 on-site, across all products. The two free gifts included are a Perfect V-Neck T-Shirt in grey marl from Eleven Loves and a Super Firming Body Oil 30ml. Add £55 worth of product to your basket and you’ll receive a popup on-screen to select your chosen size of the t-shirt and this will be added to your basket. Limited availability across all sizes. While stocks last.    

Offer runs from 8th August 2024 7am – 11th August 2024 11:59pm 

Additional terms and conditions will apply to each of our offers and promotions. These additional terms and conditions will be provided to you with the details of the relevant offer or promotion.

Where there is a conflict between any additional terms and conditions and the Membership Terms, the additional terms and conditions shall prevail.

Balance Me may offer benefits to a customer subject to meeting requirements such as minimum purchase amount.

  • Balance Me offers and promotions may apply only to certain products and/or categories.
  • Balance Me offers and promotions may apply only to certain customers.
  • Balance Me offers and promotions may have a limited number of uses per customer.
  • Balance Me offers and promotions may not apply in conjunction with other promotions, including Loyalty Club benefits.
  • Balance Me offers and promotions may be disabled from time to time when other promotions are running.
  • Balance Me offers and promotions may have an expiry date.

SECTION 8- BALANCE ME IN PARCEL GIFT WITH PURCHASE

Every month we gift a luxury travel size product with every order placed online. No code is needed, the product will be automatically added to your basket. While stocks last. Should the advertised free gift be out of stock, we will send an alternative.
We cannot refund or exchange the free gift.

SECTION 9- BALANCE ME DISCOUNT CODES

Our discount codes generally abide by the following terms:

One use per customer. Cannot be redeemed for cash. Not available in conjunction with any other offer. Only full priced items are included in this promotion, pre discounted products, kits and bundles are excluded from this offer. 

The welcome offer can only be used on full price items, and cannot be used in conjunction with any other offer. Only valid for new customers.

SECTION 10- BALANCE ME E-GIFT VOUCHERS

Our electronic e- gift vouchers are redeemable by customers online at balanceme.com in the following currencies: British pounds ONLY.

E-Gift vouchers cannot be returned or exchanged for cash except where required by law.

We cannot replace or refund if lost or stolen.

SECTION 11- BALANCE ME LOYALTY CLUB

Double loyalty points will automatically apply on one order placed between 10:00 GMT 16/02/24 and 9:00 GMT 19/02/24. Loyalty points will be added to your account once your order is shipped but will remain pending until the 30 day return period is over. The points are then valid to be redeemed for a voucher code for 12 months. 

The Balance Me Loyalty Club is a Club through which we choose to reward our loyal customers

  • Membership of the Balance Me Loyalty Club remains for the length of time that you place orders through balanceme.com. The Balance Me Loyalty Club points are based on your spend on balanceme.com within a 12 month period from the date you become a Balance Me Loyalty Club Member, and every consecutive 12 month period thereafter. These Terms are subject to change and we reserve the right to change or withdraw any benefits of the Balance Me Loyalty Club membership or suspend or terminate the club at any time at our sole discretion and for any reason. Balance Me Loyalty Club members will be deemed to have accepted the updated Terms when they log in to their Balance Me account, and/or make a purchase from the Website. We encourage you to review these Terms and Conditions periodically
  • Additional terms and conditions may apply to some or all of the benefits provided through the Balance Me Loyalty Club. These additional terms and conditions will be provided to you with the details of the relevant benefit. Where there is a conflict between any additional terms and conditions and these Membership Terms, the additional terms and conditions shall prevail
  • If we have offered to provide a benefit to you and are subsequently unable to do so, we shall endeavour to substitute (but have no obligation to provide) another benefit of the same or greater value (as determined by us in our absolute discretion).
  • You may terminate your Balance Me Loyalty Club membership at any time by contacting us at customercare@balanceme.com or by calling our Customer Care Team on 020 7593 1070
  • Without prejudice to our right to withdraw your membership of the Balance Me Loyalty Club at any time, we shall be entitled to terminate your membership immediately by notice to you if you breach these Membership Terms, any of the additional terms and conditions referred to in paragraph 4 above or any of the terms and conditions applying to your Balance Me Loyalty Club membership. We shall also be entitled to terminate your membership immediately by notice to you if you are found to have acted dishonesty or fraudulently in relation to any purchases made by you through balanceme.com or in relation to your Balance Me Loyalty Club membership. Notice of termination of membership will be sent to the email address associated with your membership account
  • These Membership Terms and any document expressly referred to in them represent the entire agreement between us in relation to your membership of the Balance Me Loyalty Club and supersedes any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written between us prior to your becoming a member of the Balance Me Loyalty Club except as expressly stated in these Membership Terms or any document expressly referred to in them
  • If you live outside the UK you will still earn points for all your orders placed. You will earn 5 points for every US dollar and 5 points for every Euro spent. Once you reach 250 points you will be able to convert these points to rewards and use against a future order.
  • We would love to hear any feedback or comments regarding our Loyalty Club. If you wish to contact us about you may email us at customercare@balanceme.com or you can call our Call our Customer Care Team on
  • All the Balance Me Loyalty Club members must have a valid email address. Members can update their personal details online at www.balanceme.com in their account 

Earning and Redeeming Loyalty Club Points

  • For every £1 you spend on merchandise on balanceme.com, you receive five points. Once you reach 250 points the points can be converted to reward vouchers via the Loyalty Club portal. Please see your personal Loyalty Club portal for your current redemption options.
  • If any item for which you earned points is returned, the points earned in connection with that purchase will be deducted from your account. Points are non-transferable, may not be redeemed for cash and cannot be exchanged, sold or returned. Points are not valid with other offers.

Reward Tiers - Balance Me Enthusiast, Advocate and Ambassador 

  • Balance Me Enthusiast (Unlocked at £50 per year)
    Balance Me Beginner members who spend a combined minimum of £50+ on merchandise net of promotions and discounts on balanceme.com in any 12-month period will earn Enthusiast status. Beginner status is valid for the 12-month period following the date of qualification, and annual requalification is required. Loyalty Club members in Enthusiast tier will earn 5 points for every £1 spent on balanceme.com
  • Balance Me Advocate (Unlocked at £100 per year)
    Balance Me Advocate members who spend a combined minimum of £100+ on merchandise net of promotions and discounts on balanceme.com in any 12-month period will earn Advocate status. Advocate status is valid for the 12-month period following the date of qualification, and annual requalification is required. Loyalty Club members in Advocate tier will earn 5 points for every £1 spent on balanceme.com
  • Balance Me Ambassador (Unlocked at £250 per year)
    Balance Me Ambassador members who spend a combined minimum of £250+ on merchandise net of promotions and discounts on balanceme.com in any 12-month period will earn Ambassador status. Ambassador status is valid for the 12-month period following the date of qualification, and annual requalification is required. Loyalty Club members in Ambassador tier will earn 5 points for every £1 spent on balanceme.com 

Customers can view their points balance on www.balanceme.com in the header by the account icon. You can also view the points in the Loyalty Club portal accessible from the homepage. You must be logged into your account to view your points balance. 

Rewards terms 

  1. Customers are rewarded points when their order status is ‘Shipped’. Points will not be approved until day 30 after purchase.
  2. Points are cancelled when the order status is updated to ‘Cancelled’
  3. Customers are awarded points based on their order subtotal, excluding the following:
    • Coupons codes
    • Promotional discounts
    • E gift vouchers
    • Shipping

Ways to earn

  1. Place order:
    • Balance Me Enthusiast (£50 to £99) - £1 = 5 points, Earn 250 points = 5% off voucher code.
    • Balance Me Advocate (£100 to £249 p/year) - £1 = 5 points, Earn 500 points = 10% off voucher code.
    • Balance Me Ambassador (£250+ p/year) - £1 = 5 points, Earn 750 points = 15% off voucher code. PLUS additional benefits
  1. Sign up to the club - 125 points
  2. Sign up to our mailing list - 50
  3. On your Birthday - 50 points for Enthusiast, 75 points for Advocate, 100 points for Ambassador - restricted to 1 per year
  4. Instagram follow - 15 points - restricted to 1 per customer
  5. Facebook like - 15 points - restricted to 1 per customer
  6. TikTok follow - 15 points - restricted to 1 per customer
  7. Successfully refer a friend to the club - 50 points

Ways to redeem 

  1. Rewards
    a) Customers must earn at least 250 points before converting to voucher codes to use against future orders.
  1. b) You can only use one of your redeemed voucher codes per purchase.
  1. Points Expiry
    a) Points expire after one year (365 days)
    b) You will receive a warning email 30 days and then again at 3 days before your points expire.

  SECTION 12 - BALANCE ME SUBSCRIPTION SERVICE TERMS AND CONDITIONS

The following full-size products are included on a subscription service with a 10% discount of the retail price:

  • Vitamin C Repair Serum
  • Vitamin C Brightening Eye Serum
  • Super Firming Body Oil
  • AHA Glow Mask
  • FF Pre and Probiotic Cleansing Milk
  • Pre and Probiotic Radiance Cream
  • Moisture Rich Face Cream
  • Rose Otto Face Oil
  • Radiance Face Oil
  • Super Berry Cleansing Balm
  • Niacinamide Complexion Booster
  • Ceramide Barrier Booster
  • BHA Exfoliating Concentrate
  • Bakuchiol Smoothing Serum
  • Collagen Boost Moisturiser
  • Congested Skin Serum
  • Wonder Eye Cream
  • Pure Skin Face Wash

*Products included in our subscription service are subject to change

When you register for a subscription to receive Balance Me products on a continuing basis, you acknowledge and agree that Balance Me is authorised to charge you on the frequency of shipments that you most recently selected ( i,e every 1 month, 2 months or 3 months) for as long as your subscription continues and until you cancel it.

Checkout subscription terms​

By clicking "Place my order", you confirm that your subscription will automatically renew and your credit card will automatically be charged the subscription price according to the Order summary section of the checkout page until you cancel your subscription. You can cancel your subscription at any time.​Please contact us at customercare@balanceme.com for assistance.

Email subscription terms

Balance Me provides a subscription service. By subscribing to our service, you have confirmed that you accept our Terms of Service. Your subscription will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products until you cancel your subscription. Shipping fees may apply and could be recalculated for future orders based on changes in shipping fees. You may cancel your subscription at any time from the Subscriptions section of your account.​

Apple pay / Google Pay subscription terms​

By completing your checkout, you acknowledge that your subscription will automatically renew, and your credit card will be charged the subscription fees according to the Order summary until you cancel your subscription. You may cancel your subscription at any time.

Cancellation Policy

In order to cancel your subscription, please do so prior to your next billing date which is shown on your My account page.

Additional Details

  • Please refer to our Balance Me shipping information for subscription shipping terms. The same thresholds and delivery information applies for subscription orders.
  • Discount vouchers and codes cannot be used in conjunction with subscription orders unless you have received a specific subscription offer or code from Balance Me.

SECTION 13 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 14 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 15 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 16 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

SECTION 17 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 18 - THIRD-PARTY LINKS

Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 19 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 20 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://www.balanceme.com/policies/privacy-policy

SECTION 21 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 22 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 23 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall balanceme.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 24 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless balanceme.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 25 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 26 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 27 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 28 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 29 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 30 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at customercare@balanceme.com.

Our contact information is posted below:

Balance Me Limited

1st Floor, 48 Chancery Lane, London WC2A 1JE

+44 (0)20 7593 1070

Company Registration number: 05417929

VAT number: 867404406