What do I do if my goods are damaged?

If your order is shipped to the wrong address or you receive it damaged or defective, we’ll give you a full refund or replacement. You must notify us of this within 7 days of delivery by email to customercare@balanceme.com, quoting your invoice number and describing the damage involved. We will give you instructions on how to return your goods.



Can I refund and exchange my goods?

We hope you love our skincare, but if you are not satisfied with any Balance Me product please email customercare@balanceme.com. We will provide instructions on how to return your goods via our Freepost service. 

For products purchased from us directly we will issue a refund or exchange as long as you notify us by email within 7 working days from receipt of goods. If you change your mind about your purchase, please note we will require you to return these goods at your own expense.


Other Queries?

If none of the above has answered your query please email us at customercare@balanceme.com